Refund policy

Refund & Return Policy

Last updated July 9, 2026. Applies to Legacy Lines, Ancestral Stitch, and Concierge orders.

Most of what we make — Legacy Lines, our ready-to-wear collection — is ready to wear the day it arrives. Some of it isn't: Ancestral Stitch is cut and finished around the measurements and choices you select at checkout, and Concierge is fully bespoke, built around a private design consultation. Because those are three different experiences, we handle returns differently for each. Find the section that matches your order below; if your order includes more than one, every relevant section applies.

At a glance

Three collections, three policies

	Legacy Lines	Ancestral Stitch	Concierge
Return window	30 days from delivery	Final sale — cancel deposit within 48 hrs of checkout	Final sale — $50 design fee is non-refundable
Return shipping	Customer-paid; free for defects or exchanges	N/A — final sale	N/A — final sale
Exchanges	One free size/color swap, shipping included	Not offered — see Fit below	Not offered — bespoke to you
Damage or defect	Always covered	Always covered	Always covered
EU/UK 14‑day withdrawal	Applies	Exempt — made to order	Exempt — made to order

Legacy Lines Returns

You have 30 days from the day your order is delivered to request a return on any Legacy Lines, ready-to-wear piece.

Condition

Unworn, unwashed, and undamaged
All original tags and packaging attached
Accompanied by your receipt or order number

How to start a return

Email service@anieze.com with your order number and the item you'd like to return. We'll confirm you're eligible and send a return authorization with shipping instructions. Items sent back without a return authorization won't be accepted — this lets us match your return to your order and get your refund moving faster.

Shipping cost

Standard returns ship at your cost. Two exceptions: if we sent the wrong item or it arrived defective, we cover it — see the Quality Guarantee below. And if you're exchanging for a different size or color, that shipment is on us too — see Exchanges.

Ancestral Stitch & Made-to-Order

Every Ancestral Stitch piece — Agbada, Nna Sleeveless, and any garment you've personalized with a monogram, drape, or fit preference at checkout — is cut and finished specifically for your order once you confirm it. Because no one else can wear what's been made to your specification, Ancestral Stitch and personalized orders are final sale once production begins, outside of the Quality Guarantee below.

Deposits

A deposit reserves your place in the production queue. You have 48 hours from checkout to cancel for a full deposit refund — email us before that window closes. After 48 hours, we charge the remaining balance and begin production; the deposit is non-refundable from that point on.

Natural variation

Handwoven and hand-finished textiles carry natural variation in weave, tone, and finishing — the same qualities described in your piece's Fabric & Craftsmanship notes. These are part of the piece's character, not a flaw, and aren't grounds for return on their own.

Concierge & Bespoke

Concierge begins with a complimentary 30-minute design consultation — no commitment, no charge, just a conversation about your event, vision, and personal style.

Design commitment fee

If you decide to move forward with a full bespoke creation, a $50 design commitment fee reserves your place. This fee is non-refundable, and is fully credited toward your final couture piece. Once your Concierge order moves into design and production, it's final sale, outside of the Quality Guarantee below.

Quality Guarantee — Damages, Defects & Wrong Items

Inspect your order as soon as it arrives. If something is damaged, defective, or not what you ordered — Legacy Lines, Ancestral Stitch, or Concierge alike — contact service@anieze.com within 7 days of delivery with your order number and photos of the issue.

The final-sale terms above never apply to our error or a manufacturing defect. We'll repair, remake, or refund — whichever gets you into a piece you're happy with fastest — and we cover the return shipping.

Exceptions — Not Eligible for Return

Gift cards
Sale, clearance, or items marked Final Sale at purchase
Ancestral Stitch or Concierge pieces, or any personalized/monogrammed piece, once production has begun
Items that arrive back worn, altered, or without original tags and packaging

Refund Timing

Once your return arrives, we'll inspect it and email you within 3 business days to confirm approval. Approved refunds are issued to your original payment method within 10 business days of approval — your bank or card issuer may take a few extra days to post it on their end.

Nothing showing after 15 business days from approval? Email service@anieze.com and we'll track it down.

Exchanges

Legacy Lines

One free size or color exchange per item, within the same 30-day window and subject to availability — we cover shipping both ways on it. Request it the same way as a return and tell us what you'd like instead; if it's out of stock, we'll refund you rather than leave you waiting.

Ancestral Stitch & Concierge

Because these pieces are cut to the measurements and preferences you selected, we don't offer exchanges. If the fit isn't right, contact us within 7 days of delivery — we'll work with you on a correction.

EU & UK — 14-Day Right of Withdrawal

Orders shipped into the European Union or United Kingdom carry the right to cancel a Legacy Lines purchase for any reason within 14 days of delivery, in addition to the 30-day window above. The item must come back in the condition described in Section 01.

This right doesn't extend to Ancestral Stitch, Concierge, or any piece made or personalized to your specification, as permitted for custom-made goods under EU Consumer Rights Directive Article 16(c) and the equivalent UK regulations — those remain covered only by the Quality Guarantee.

ANIÉZÉ Customer Care

Email service@anieze.com for anything above — returns, exchanges, fit questions, or a piece that arrived less than perfect.

Returns ship to: 6340 Security Blvd #1048, Baltimore, MD 21207, USA