Terms of Service

Last updated July 9, 2026.

Welcome to ANIÉZÉ. These Terms of Service explain your rights and responsibilities when you shop with us — Legacy Lines (our ready-to-wear collection), Ancestral Stitch, and Concierge alike. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you don't agree, please don't use or access our Services.

Section 01

Access and Account

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and that you've given us consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use the Services — including browsing our store or purchasing any of our products — you may be asked to provide information such as your email address, billing, payment, and shipping details. You represent and warrant that everything you provide is correct, current, and complete, and that you have the rights necessary to provide it.

You're solely responsible for maintaining the security of your account credentials and for all account activity. You may not transfer, sell, assign, or license your account to anyone else.

Section 02

Our Products

We've made every effort to represent our products accurately. Colors or product appearance may still differ from how they appear on your screen, depending on your device and its settings. We don't warrant that any product's appearance or quality will meet your expectations or exactly match how it's depicted in our store.

Product descriptions are subject to change at any time at our discretion. We reserve the right to discontinue any product or limit quantities offered to any person, region, or jurisdiction.

Ancestral Stitch pieces

Alongside Legacy Lines, our ready-to-wear collection, we offer Ancestral Stitch pieces cut, fitted, and finished to the measurements and preferences you select at checkout. Handwoven and hand-finished textiles carry natural variation in weave, tone, and finishing — that variation is part of each piece's character, not a defect. Ancestral Stitch orders are also governed by Section 3 below and by our Refund Policy.

Concierge pieces

Concierge is our fully bespoke service: garments designed for you individually through a private design consultation, fabric and design selection, precision measurements, and tailored production. Concierge orders are also governed by Section 3 below and by our Refund Policy.

Section 03

Orders

When you place an order, you're making an offer to purchase. We reserve the right to accept or decline any order at our discretion, and an order isn't accepted until we confirm it. We must receive and process your payment before an order is accepted. Please review your order carefully before submitting — we may be unable to accommodate cancellation requests once an order is accepted. If we don't accept, change, or cancel an order, we'll try to notify you using the email, billing address, or phone number you provided.

Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent and warrant that your purchases are for your own personal or household use, not for commercial resale or export.

Ancestral Stitch & deposit orders

Some Ancestral Stitch pieces are sold against a deposit that reserves your place in our production queue. Placing a deposit order is an offer to purchase the finished piece at the full price shown at checkout. You may cancel a deposit order for a full refund within 48 hours of checkout; after that window, production begins, the deposit becomes non-refundable, and the order is final sale except as provided under the Quality Guarantee in our Refund Policy. The remaining balance is charged automatically on the schedule disclosed at checkout.

Concierge & the design commitment fee

Concierge begins with a complimentary design consultation and no obligation to proceed. If you choose to move forward with a full bespoke creation, a $50 design commitment fee reserves your place; this fee is non-refundable but is fully credited toward your final piece. Once your Concierge order moves into design and production, it's final sale except as provided under the Quality Guarantee in our Refund Policy.

Section 04

Prices and Billing

Prices, discounts, and promotions are subject to change without notice. The price charged is the price in effect when the order is placed, as shown in your order confirmation email. Unless stated otherwise, posted prices exclude taxes, shipping, handling, customs, or import charges.

Prices in our online store may differ from prices in physical stores or third-party stores. Promotions we run may be governed by separate terms; where those conflict with these Terms, the promotion terms govern.

You agree to provide current, complete, and accurate purchase, payment, and account information, and to keep it updated so we can complete transactions and reach you as needed. You represent and warrant that (i) your payment information is true, correct, and complete; (ii) you're authorized to use the payment method provided; (iii) charges you incur will be honored by your card issuer; and (iv) you'll pay all charges at posted prices, including shipping, handling, and applicable taxes.

Section 05

Shipping and Delivery

We're not liable for shipping and delivery delays. All delivery times are estimates only and aren't guaranteed. We're not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss pass to you.

Ancestral Stitch pieces ship once production is complete. Concierge pieces ship following your bespoke production timeline, as discussed during your consultation. Estimated production and delivery timelines are disclosed on the product page, at checkout, or during your consultation, and are not guaranteed.

Section 06

Intellectual Property

Our Services — including trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and their design, selection, and arrangement — are owned by ANIÉZÉ, its affiliates, or licensors, and are protected by U.S. and foreign intellectual property law.

These Terms permit personal, non-commercial use of the Services only. You must not reproduce, distribute, modify, create derivative works from, publicly display or perform, republish, download, store, or transmit any material on the Services without our prior written consent. Nothing here grants any license or right under any ANIÉZÉ, Shopify, or third-party patent, trademark, copyright, or other intellectual property, except as expressly stated. Unauthorized use may violate federal and state law. All rights not expressly granted are reserved.

ANIÉZÉ's names, logos, product and service names, designs, and slogans are trademarks of ANIÉZÉ or its affiliates or licensors and may not be used without our prior written permission. Shopify's name, logo, and marks belong to Shopify. All other names, logos, and marks on the Services belong to their respective owners.

Section 07

Optional Tools

You may be given access to customer tools offered by third parties as part of the Services, which we neither monitor nor control. We provide access to such tools "as is" and "as available," without warranties or endorsement of any kind, and have no liability arising from your use of them. Use of optional third-party tools is entirely at your own risk — review the relevant third party's own terms before relying on them.

We may offer new features through the Services in the future; those become part of the Services and are subject to these Terms.

Section 08

Third-Party Links

The Services may contain materials and links to third-party websites, including embedded third-party functionality. We don't examine or evaluate third-party content, and if you leave our Services to visit them, you do so at your own risk. We're not liable for harm related to your access to, or purchases from, third-party sites. Review their policies before transacting, and direct complaints about third-party products or services to that third party.

Section 09

Relationship with Shopify

[Note: this section accurately characterizes Shopify's relationship with your store and should not be removed or modified.]

ANIÉZÉ is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with ANIÉZÉ. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and ANIÉZÉ, including any injury, damage, or loss resulting from purchased products and services. You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with ANIÉZÉ.

Section 10

Privacy Policy

All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may also be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you've read both.

Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit will be transmitted to and shared with Shopify and third parties that may be located outside where you reside, in order to provide services to you. See our Privacy Policy for details on how we, Shopify, and our partners use your personal information.

Section 11

Feedback

If you submit ideas, suggestions, feedback, reviews, or other content ("Feedback"), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display it in any medium for any purpose, including commercially — for example, to operate, evaluate, and improve the Services.

You represent and warrant that (i) you own or have all rights to your Feedback, (ii) you've disclosed any compensation received in connection with it, and (iii) it complies with these Terms. We're under no obligation to keep Feedback confidential, pay for it, or respond to it, and we may (but don't have to) monitor, edit, or remove Feedback we determine to be unlawful, offensive, or otherwise objectionable.

You agree your Feedback won't violate any third party's rights, contain unlawful or obscene material or malware, or misrepresent who you are. You're solely responsible for your Feedback and its accuracy; we assume no liability for Feedback posted by you or others.

Section 12

Errors, Inaccuracies, and Omissions

Occasionally the Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times, or availability. We reserve the right to correct these, and to change, update, or cancel orders based on inaccurate information at any time without prior notice — including after you've submitted an order.

Section 13

Prohibited Uses

You may use the Services for lawful purposes only. You may not use the Services to: act unlawfully or maliciously; violate any regulation, law, or ordinance; infringe our or others' intellectual property; harass, abuse, or defame anyone; transmit false or misleading information; send material that doesn't comply with these Terms; send spam or unsolicited promotional material; impersonate any person or entity; or otherwise interfere with anyone's use of the Services or expose us or others to liability.

You also agree not to: upload viruses or malicious code; reproduce, duplicate, sell, or exploit any part of the Services; collect or track others' personal information; spam, phish, or scrape; or interfere with the security features of the Services or related sites. We reserve the right to suspend, disable, or terminate your account at any time, without notice, for violating these Terms.

Section 14

Termination

We may terminate this agreement or your access to the Services, in whole or part, at our sole discretion and without notice; you remain liable for all amounts due through the date of termination. Termination of your account doesn't cancel or refund any Ancestral Stitch or Concierge order already in production — that order remains governed by Section 3 and our Refund Policy.

The following sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature should survive.

Section 15

Disclaimer of Warranties

Information on the Services is provided for general information only. We don't warrant its accuracy, completeness, or usefulness, and any reliance on it is at your own risk. We disclaim all liability arising from such reliance by you or any other visitor.

EXCEPT AS EXPRESSLY STATED BY ANIÉZÉ, THE SERVICES AND ALL PRODUCTS OFFERED THROUGH THEM ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DON'T GUARANTEE THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DON'T ALLOW THESE DISCLAIMERS, SO THEY MAY NOT APPLY TO YOU.

Section 16

Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, ANIÉZÉ, ITS PARTNERS, DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, OR LICENSORS — OR THOSE OF SHOPIFY AND ITS AFFILIATES — WILL NOT BE LIABLE FOR ANY INJURY, LOSS, CLAIM, OR DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, OR REPLACEMENT COSTS, ARISING FROM YOUR USE OF THE SERVICES OR ANY PRODUCT, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Section 17

Indemnification

You agree to indemnify, defend, and hold harmless ANIÉZÉ, Shopify, and our respective affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any losses, damages, liabilities, or claims — including reasonable attorneys' fees — arising from (1) your breach of these Terms, (2) your violation of any law or third party's rights, or (3) your access to or use of the Services.

We'll notify you of any indemnifiable claim; a delay in notice won't relieve your obligations unless it materially prejudices you. We may control the defense and settlement of a claim at your expense, but won't settle in a way that imposes non-monetary obligations on you without your consent. You'll cooperate in the defense of indemnified claims.

Section 18

Severability

If any provision of these Terms is found unlawful, void, or unenforceable, it will be enforced to the fullest extent permitted and severed from these Terms; that determination won't affect the validity of the remaining provisions.

Section 19

Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms isn't a waiver of it. These Terms, together with our Refund Policy and Privacy Policy and any other policies we post, constitute the entire agreement between you and us and supersede any prior agreements or communications, whether oral or written. Ambiguities in these Terms won't be construed against the drafting party.

Section 20

Assignment

You may not delegate, transfer, or assign this agreement or your rights or obligations under these Terms without our prior written consent; any attempt to do so is void. We may transfer, assign, or delegate these Terms and our rights and obligations without consent or notice to you.

Section 21

Governing Law

These Terms, and any separate agreement under which we provide you the Services, are governed by and construed in accordance with the laws of the State of Maryland, without regard to its conflict-of-laws principles. You and ANIÉZÉ consent to the exclusive jurisdiction and venue of the federal and state courts located in Maryland.

Section 22

Headings

Headings in this agreement are included for convenience only and don't limit or otherwise affect these Terms.

Section 23

Changes to Terms of Service

You can review the current version of these Terms at any time on this page. We may update, change, or replace any part of these Terms by posting changes to our website, and it's your responsibility to check periodically. We'll notify you of material changes as required by law, effective on the date specified in the notice. Continued use of the Services after changes are posted means you accept them. Changes to the Ancestral Stitch deposit or production terms in Sections 2–3 apply only to orders placed after the change takes effect.

Section 24

Contact Information

Questions about these Terms of Service should be sent to us at service@anieze.com.

ANIEZE LLC
service@anieze.com
6340 Security Blvd #1048, Baltimore, MD 21207, USA